(778) 654-8128

Privacy Policy

Last Updated: May 22, 2025

This Privacy Policy outlines how THINKORA SYSTEMS ("we", "us", or "our") collects, uses, discloses, and protects personal information obtained from users ("you") of our website www.thinkora.ca, in accordance with the British Columbia Personal Information Protection Act (PIPA) and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Purpose and Scope

We are committed to safeguarding the personal information of our website visitors, clients, and customers. This policy applies to all personal information collected, used, or disclosed by THINKORA SYSTEMS through our website and related services.

2. What Personal Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Mailing address
  • Phone number
  • IP address and device information
  • Any other information you voluntarily provide through forms, emails, or other interactions with our website

We do not collect business contact information (such as business phone numbers or addresses) as personal information under PIPA.

3. How We Collect Personal Information

We collect personal information:

  • Directly from you when you fill out forms, subscribe to newsletters, or contact us
  • Automatically through cookies and similar technologies when you use our website (see our Cookie Policy, if applicable)
  • From third parties, with your consent, or as authorized by law

4. Purposes for Collecting Personal Information

We collect, use, and disclose your personal information for purposes including:

  • Providing and improving our products and services
  • Communicating with you about your inquiries, orders, or account
  • Sending newsletters or marketing communications (with your consent)
  • Analyzing website usage and improving user experience
  • Meeting legal and regulatory requirements

We will only collect, use, or disclose personal information for purposes that a reasonable person would consider appropriate in the circumstances.

5. Consent

We obtain your explicit consent before collecting, using, or disclosing your personal information, except where otherwise permitted or required by law. Consent may be provided orally, in writing, electronically, or through your continued use of our website.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we may be unable to provide certain services.

6. Retention and Accuracy

We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. We take reasonable steps to ensure the accuracy and completeness of your personal information and encourage you to notify us of any changes.

7. Security of Personal Information

We implement appropriate security measures to protect your personal information from unauthorized access, collection, use, disclosure, copying, modification, or disposal. These measures may include physical, organizational, and technological safeguards such as secure servers, access controls, and encryption.

8. Disclosure to Third Parties

We do not sell or rent your personal information. We may share your personal information with:

  • Service providers who assist us in operating our website or providing services (subject to confidentiality agreements)
  • Law enforcement or regulatory agencies, if required by law
  • Other third parties with your consent or as permitted by law

If personal information is transferred outside of Canada, we will ensure appropriate safeguards are in place to protect your information.

9. Access and Correction

You have the right to access your personal information held by us and to request corrections if you believe it is inaccurate or incomplete. To make a request, please contact us using the information provided below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on our website with the updated effective date. We encourage you to review this policy periodically.

11. Contact Information

If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact us here.

By using our website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.